Privacy Policy

SMS Privacy Policy & Patient Communication Disclosure

Agave Oral Surgery and Dental Implant Center, PLLC

Effective Date: March 6th, 2026

At Agave Oral Surgery, we are committed to protecting your privacy and safeguarding your personal health information. This policy explains how we collect, use, and protect your information when you consent to receive text (SMS) messages from our practice.

1. Purpose of SMS Communications

If you opt in to receive text messages, we may use SMS to communicate:

• Appointment confirmations and reminders
• Pre-operative and post-operative instructions
• Scheduling updates
• Billing notifications
• Limited clinical follow-up communication
• Requests for additional information related to your care

SMS messaging will not be used for marketing unrelated to your care unless you provide separate written consent.

2. Information We Collect

When you provide SMS consent, we may collect:

• Your name
• Mobile phone number
• Appointment information
• Limited treatment-related information necessary for communication

We do not request sensitive personal identifiers (such as Social Security numbers) via text message.

3. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We take reasonable administrative, technical, and physical safeguards to protect your protected health information (PHI).

However, standard SMS text messaging is not always fully encrypted. By opting in, you acknowledge that text messaging carries some inherent privacy risks.

If you prefer not to communicate via text, you may opt for phone or email communication instead.

4. Message Frequency

Message frequency varies depending on your treatment schedule and account activity.

5. Opting In

By providing your mobile number and checking the SMS consent box (or signing a written consent form), you agree to receive text messages from [Practice Name] related to your care.

Consent is not a condition of treatment.

6. Opting Out

You may opt out at any time by:

• Replying STOP to any text message
• Contacting our office at (623) 224-8800
• Submitting a written request

After opting out, you will no longer receive SMS communications except for legally required notices.

7. Data Sharing

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

We may share information with:

• HIPAA-compliant service providers who assist with messaging services
• Insurance companies or healthcare partners involved in your care
• Authorities when required by law

8. Data Security

We use secure practice management and messaging systems designed for healthcare use. Access to patient information is restricted to authorized personnel only.

9. Updates to This Policy

We may update this policy periodically. The most current version will always be available on our website.

10. Contact Information

If you have questions about this policy or how your information is handled, please contact:

Agave Oral Surgery and Dental Implant Center
1646 N. Litchfield Road, #130, Goodyear, AZ 85395
(623) 224-8800
AgaveOMS25@gmail.com